Any returned merchandise MUST be returned in original packaging and in resalable condition. No refunds on electrical items, special orders or items over 10 days old. No returns without an RGA (Returned Goods Authorization) #. Manufacturer's warranty ONLY, please contact Manufacturer first for the warranty claim process. Exchanges will only be allowed for items that are incorrectly shipped. Any returns may be subject to restocking fee up to 35%, and material fee's up to 25% of the item cost.
All fees will be applied to all non-defective returns. Shipping charges are non-refundable. For orders with Free Shipping (Shipping is included in the price), the original shipping charges will also now apply.
You may request a change to your order, provided your order has not already been marked as processed and/or has shipped. Please call during business hour to change your order.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, KTeller shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. KTeller shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, KTeller shall immediately issue a credit to your credit card account in the amount of the charge.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. KTeller Inc reserves the right at any time after receipt of your order to accept or decline your order for any reason. KTeller reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
Any customer information including any email addresses received by KTeller will only be used in connection with your order, and will not be sold, or transferred to any third party. Periodically KTeller may wish to communicate with customers via email or electronic newsletter, if for any reason you do not wish to receive email communications from KTeller , then you may send an email to KTeller with "remove from email list" in the subject, and you will not receive any further email communications from us.
Whether you are placing an order by phone or the internet, security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet or by phone, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.